Summary

Creative individual with a strong, demonstrated history of over 10 years in graphic design as well as diverse experience in team leading and project management.

What motivates me the most is being able to see the concrete impacts of my work while doing something I am passionate about and creating something that aligns with my clients goals and expectations to make a positive impact and successfully drive their business forward.

Through extensive experience in various customer-oriented positions, I have accumulated valuable knowledge that can be seen in the results of projects I’ve worked on. I have great instincts, but being an analytical person, I always seek data for my decisions. Paying a lot of attention in research, I am good at executing even big ideas within given constraints.

Highlights

  • Strategic Planning Experience
  • Project Management
  • Team Leadership
  • Data Analysis
  • Retail Service Plan Design and Execution
  • Technologically Savvy
  • Comprehensive Organization Skills
  • Strong Team Player
  • Excellent Problem Solver
  • Results Oriented Leader
  • Customized Solutions Capabilities

Work Experience

Epiq Global

11
/
2021
-
Current
07
/
2022
Service Specialist
/
-
/
  • Ensuring timely delivery of various print jobs
  • Sorting and delivering mail
Related projects
No items found.

Verizon

04
/
2021
-
Current
11
/
2021
Verizon Sales Consultant
/
-
/
  • Successfully engaged and drove new business and consumer-based account sales
  • Consistently generated $20 000 MTM revenue while performing about 30% above given KPIs
  • Delivered comprehensive technical sales support assistance
  • Performed continuous account research to discover and and engage eligible sales targets
  • Maintained close relationships across business and consumer accounts to cross-sell new solutions when appropriate
Related projects
No items found.

Holvi Payment Services Oy

03
/
2020
-
Current
03
/
2021
Customer Support Specialist
/
-
/
  • Analyzed and monitored account usage patterns to identify and report risks and threats
  • Collaborated with internal anti money-laundering and anti-financial crime teams to prevent illegal client operations
  • Provided high-quality customer service over multiple channels to business banking customers while maintaining high client-confidentiality and safety procedures
  • Performed higher than average on all major key metrics including tickets solved and customer satisfaction
  • Studied and completed multiple anti-money laundering & financial crime prevention trainings
  • Coached customer service team to optimize efficiency and boost employee performance
  • Created support articles and customer service macros that aligned with the tone of voice and communication principles
Related projects
No items found.

Swappie Oy

01
/
2020
-
Current
12
/
2020
Retail Team Lead
08
/
2018
-
12
/
2019
Customer Success Specialist
  • Planned and developed a new retail service design
  • Designed and launched a flagship retail store
  • Designed and deployed new systems to boost efficiency and sales
  • Provided periodic performance reports and metrics
  • Recruited and managed a team of 15 individuals across two retail locations
  • Trained the team and maintained a level of high customer service standards

Initially started as Retail Associate, but demonstrated leadership and rapid personal growth as well as successfully developed retail sales figures and was quickly promoted to Retail Team Lead for Swappie Ruoholahti.

As the Retail Team Lead, my tasks included recruiting new employees, training and tracking key figures for sales and reporting them forward within the company. As our company grew, we saw an opportunity to launch a new store. I was in charge of development and service design for the new flagship retail store. Swappie Iso Omena launched in June 2019.

During my journey with Swappie, I saw our company grow from a small team of 25 people to a whopping bunch of 200 amazing individuals. I am so proud and humbled to have seen this growth and to have been a part of it.

Related projects

CheapSleep Helsinki

07
/
2016
-
Current
12
/
2018
Marketing Specialist
07
/
2016
-
09
/
2017
Front Desk Receptionist
  • Designed captivating works to sell and promote products
  • Launched social media campaigns and drove in new traffic
  • Filmed and edited various ads to support a friendly company image

As Marketing Specialist for CheapSleep, I was in charge of the visual identity of the brand as well as coming up with campaigns on various social media. I produced videos on YouTube as well as ads and graphics for Facebook.

Related projects

Academic Work

12
/
2017
-
Current
05
/
2018
Junior Information Technology Consultant
/
-
/

Working as a consultant, providing graphic design & website development services for customers of AW.

Related projects

Wolt

01
/
2018
-
Current
05
/
2018
Customer Service Specialist
/
-
/

I worked for 5 months as a Community Operations Associate, assisting customers with their orders on chat as well as supporting restaurant partners with technical help and maintaining the partners menus.

Related projects
No items found.

Molini.fi

04
/
2012
-
Current
/
Freelance Graphic Designer & Front End Web Designer
/
-
/

Since graduating, I have registered a business and through it provided multiple customers with various services across multiple projects including graphic & web design, branding, print media, video and sound design, photography and more.

Related projects

Academic Qualifications

Vanderbilt University Boot Camps

12
/
2021
-
05
/
2022
Coding Boot Camp

Front & backend development with HTML5, CSS3, JavaScript, jQuery, Express.js, React.js, Node.js, MongoDB, MySQL, Git and more

Ammattiopisto Luovi

08
/
2009
-
06
/
2012
Audiovisual Communications: Movie and TV production

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